With 3,400 employees in 23 offices all throughout Norway, Telenor Norge AS is the country’s largest digital service provider within telecom and Data Services. The company is part of the Telenor Group, a leading telecommunications company across the Nordics and Asia with 182 million customers and annual sales of around USD 14 billion.
As ID theft had been identified as the biggest concern for Telenor’s customers who demanded security products to feel safer online, the Group was looking for a partner to help create a comprehensive security service. Moreover, Telenor wanted a service which would enable it to further engage with customers, reduce churn rates, and build a strong brand image.
EyeOnID enabled Telenor to extend its B2C service portfolio and increase customers security, creating a “hero status” among Telenor’s customers by preventing the misuse of their Personally Identifiable Information (PII). With Telenor Nyhet! SAFE, Telenor is now able to provide a comprehensive security service including Private VPN, ID-theft monitoring, and ID-theft insurance to its customers. This service is offered both as a Value-Added Service as well as a part of a dedicated mobile subscription.
The Main Results
With the new service that monitors and alerts when customers’ personal data is found at unauthorized sites online, Telenor Norway could:
- Reduce churn by providing a service to Telenor customers that they were looking for,
- Drive top-line growth by offering a comprehensive new service,
- Increase customer loyalty and strengthen the Group’s brand image by positioning Telenor as the operator which cares about its customers’ security.
Additionally, Telenor Nyhet! SAFE turned out to be the most successful Value-Added Service launched by Telenor.
"We are very satisfied with our collaboration with EyeOnID so far, and our customers have appreciated the ID monitoring service we have in the market today as a part of our Secure ID product. We are glad to be able to extend the agreement and look forward to a strengthened partnership going forward."
June Solbekk, Chief Marketing Officer at Telenor Sverige (former Market Director at Telenor)
EyeOnID is a proven Swedish tech company that is providing a comprehensive end-to-end ID-theft protection service in a B2B2X model. Its product suites include the two main components Proactive ID-theft Monitoring and Reactive ID-theft Insurance. Besides the Telenor Group, EyeOnID is trusted by leading players such as Masmovil, Ergo Insurance, Baloise Insurance and more who offer it as a white label Value-Added Service or bundled with existing services to its individual customers achieving unmatched results.