T-Mobile Netherlands deploys Lifemote for Home Network Assurance

Case Studies 14. October 2022.


Lifemote, a leading provider of cloud based AI-driven WiFi Analytics, and T-Mobile Netherlands, the leading Internet Service Provider (ISP) in the Netherlands, announced the rollout of Lifemote’s home analytics software across the T-Mobile Netherlands installed base.

Focusing on making sure every T-Mobile Netherlands subscriber can enjoy the capacity of their Internet connection on all of their home devices, Lifemote technology will enable the T-Mobile support center and network engineering organizations to gain actionable insights into any individual or population level bottlenecks hindering subscriber Quality of Experience. Working with expert Lifemote field teams these organizations will thus be able to adopt both reactive and proactive care best practices to improve key metrics such as repeat complaints, total inbound complaints, average call handling time, and truck rolls.

Alongside expert technical teams using Lifemote interfaces directly to gain home and population level insights, Lifemote APIs are being fully integrated into T-Mobile platforms for customer support, device management, and business analytics.

The creation of the project was supported by Match-Maker Ventures, the expert on corporate venturing and scaleup-corporate collaboration, who played a critical role in commercially architecting the collaboration.



About Lifemote

Lifemote is a SaaS platform for Internet Service Providers (ISPs), that enables ISPs with tools to improve subscribers’ home WiFi Quality of Experience (QoE), and allows them to proactively take initiatives to deliver best customer experience and to  boost key business metrics. Adopting Lifemote allows ISPs to provide fast and effective customer support, resulting in high subscriber satisfaction and reduced cost of customer ownership.

Low integration, fast launch and working with any CPE vendor places Lifemote in a favored position in the market especially for ISPs with multi-vendor deployments. Lifemote is deployed in more than 1.5 million homes and trusted by a variety of ISPs ranging from large Tier 1 operators to regional ISPs in Norway, the Netherlands and the UK.

About T-Mobile Netherlands

T-Mobile, which operates four brands – T-Mobile, Tele2, Ben, and Simpel – is a leading mobile and fixed telecommunications operator in the Netherlands. Under the current management team, the Company has become the leading mobile operator in the Netherlands and the first to offer unlimited and nationwide 5G, as well as becoming the fastest growing operator in the fixed broadband market. See more at www.t-mobile.nl/over-ons

About Match-Maker Ventures

Match-Maker Ventures (MMV) drives tangible business impact by matching the innovation power of high-growth tech companies with the assets of large corporates. Their thoroughly vetted portfolio scaleups have proven their value through 100+ impactful collaborations across 50+ countries in telecom and beyond. Their global network of 100+ senior industry experts enables them to identify the best-fitting solutions for the dynamic needs of organizations, creating “perfect matches” by leveraging their network’s combined industry expertise. Through a thorough match-making process, MMV ensures the right partners collaborate in the right way at the right time.

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