Match-Maker Ventures (MMV) announced today a strategic partnership with Schaman, the advanced SaaS platform that, using AI, automates the diagnosis and resolution of customer issues, proactively reducing their impact. Through this partnership with the fast-growing, tech company already trusted by leading telecom operators such as Vodafone, Yoigo, MASMOVIL, Claro and Euskatel, Match-Maker Ventures will empower global players in the telecom industry to significantly decrease operating costs, achieving a reduction of customer tickets and handling time by 20-55% and 85% consistency across digital channels.
“Contact centers worldwide face the challenge of high customer interactions, resulting in soaring costs and low satisfaction,” said Marek Paczkowski, Vice President of Business Development and Sales at Match-Maker Ventures. “Schaman’s platform provides instant analysis and resolution of root causes, revealing why customers reach out, empowering companies to make targeted improvements, prevent future interactions, and enhance the customer experience.”
Match-Maker Ventures will serve as a strategic partner for Schaman’s continued international expansion, leveraging its proven collaboration expertise, extensive C-level connections, and global Match-Maker network of 100+ senior industry experts.
“At Schaman we believe there is a different way to serve customers, using AI to automate, enabling true self-care, focusing on the root cause of the customer’s need, and maximizing the value of customer care resources. This has enabled us to constantly achieve double-digit improvements in care KPIs for large customers. We strongly believe that MMV’s innovation fostering capabilities allow us to achieve sustained growth and build a solid alliance with a great future to improve Customer Service for our clients” said Eduardo Belda, CEO of Schaman.
The solution offered by Schaman complements Match-Maker Ventures’ exclusive portfolio in the telecom sector, further strengthening the company’s thoroughly validated offerings in the industry.
Schaman is an advanced SaaS platform that automates the diagnosis and resolution of customer incidents proactively, thereby reducing root causes. With self-care through digital channels, Schaman offers a quality of the best agent support. It integrates with BSS and OSS to provide real-time data intelligence, instant issue resolution, and call center efficiency through automation. The platform has been trusted by leading telecom operators, including Vodafone, Yoigo, MASMOVIL, Pepephone, Claro, and Euskatel, and is effectively providing services to over 30 million end customers, enabling double digit improvements in KPIs as first call resolution or digital absorption.
About Match-Maker Ventures:
Match-Maker Ventures (MMV) drives tangible business impact by matching the innovation power of high-growth tech companies with the assets of large corporates. Their thoroughly vetted portfolio scaleups have proven their value through 100+ impactful collaborations across 50+ countries in telecom and beyond. Their global network of 100+ senior industry experts enables them to identify the best-fitting solutions for the dynamic needs of organizations, creating “perfect matches” by leveraging their network’s combined industry expertise. Through a thorough match-making process, MMV ensures the right partners collaborate in the right way at the right time.